California Privacy Policy
California Privacy Policy
Last Revised: March 26, 2021
This Privacy Policy applies to Yoshinoya America, Inc. (“Yoshinoya America”)’s customers, visitors to our Website, users of our App, and subscribers to our Messaging Services Program. This policy describes the personal information we collect, use, and disclose about individual consumers and website visitors who are California residents. This policy applies only to California residents who are natural persons; it does not apply to any entities (whether business, non-profit or governmental) or to any person who is not a California resident. For California residents, this policy supplements and modifies, but does not replace, our general Privacy Policy, which can be accessed HERE.
Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, request information, or use any of the other interactive portions of our Web site. Through this website, we will collect information that can identify you and/or your activity. And whenever you communicate, interact or do business with us, whether online or at any Yoshinoya America locations or stores, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.
Yoshinoya America may collect the following categories of personal information about you based on your specific transactions and interactions with Yoshinoya America or its website. For each category of information, we identify examples of the category, the business purposes for which we use the information in that category, the categories of sources from which the information is collected, and the categories of third parties with whom we have shared the information in the last 12 months.
| Categories of Personal Information | Examples | Business Purpose | Sources | Shared in Last 12 Months With |
|---|---|---|---|---|
| Personal Identifiers & Contact Information | Name, alias, address, email address, phone number, number, account username and password | 1, 2, 3, 4, 6, 7, 8, 9, 11, 15 | From you the consumer | A, B, C, D, E |
| Protected Classifications | Gender, ethnicity, language preference, age | 1, 2, 3, 4, 9, 11 | From you the consumer | A, B, C, D |
| Commercial Transactional Data | Records of products or services provided, purchasing history | 1, 2, 6, 7, 8, 9 | From you the consumer | A, C, D, E |
| Internet Activity | Browsing history, search history, type of browser used, cookies, device used to access the site, domain name from which our site was accessed | 9, 10, 11, 12, 13, 14, 15 | Visitors of our website and the device and browser used to access the website | A, C, D, E |
| Geolocation Data | IP address, GPS location on devices | 9, 10, 11, 12, 13, 14, 15 | Visitors of our website and the device and browser used to access the website | A, C, D, E | Mobile Device Data | Information collected when you navigate, access or use any of our websites via mobile device, including device type, software type | 6, 9, 10, 11, 12, 13, 14, 15 | Visitors of our website and the device and browser used to access the website | A, C, D, E | Financial Data | Debit or credit card number and expiration date, billing address | 1 | From you the consumer | A, E | Audio and Video Recordings | Audio recordings of phone calls, video surveillance in physical stores, access to phone camera to scan and input transaction details | 1, 5, 15 | From you the consumer Cameras located within our physical businesses |
A, B, E |
Yoshinoya America may use your personal information and share it with various service providers and third parties for the following business purposes:
| # | Business Reason |
| 1 | To process, complete, and maintain records on transactions |
| 2 | To provide personalized promotions and special offers |
| 3 | To provide marketing information about our brand, products, and events |
| 4 | To facilitate membership in our Bowler Club and Yoshinoya Rewards |
| 5 | To provide security at our physical locations and for internal or external investigations |
| 6 | To subscribe and participate in Yoshinoya Messaging Services Program |
| 7 | To provide important safety information and notice of product recalls |
| 8 | To respond to consumer inquiries, including requests for information, Customer Support online, phone calls, and in-store inquiries |
| 9 | To provide targeted marketing |
| 10 | To improve user experience on our website |
| 11 | To understand the demographics of our website visitors |
| 12 | To detect security incidents |
| 13 | To debug, identify, and repair errors that impair existing intended functionality of our website |
| 14 | To protect against malicious or illegal activity and prosecute those responsible |
| 15 | To verify and respond to consumer requests |
Yoshinoya America may share your personal information with the following categories of service providers or third-party businesses depending on your transactions or interactions with Yoshinoya America:
- Yoshinoya Family (e.g., franchisees, corporate parents, corporate affiliates)
- Government agencies
- Promotional or other fulfilment vendors
- Marketing support vendors
- Transaction support vendors (e.g., payment processors)
Do we sell any of your personal information?
Yoshinoya America does
Third-party vendors
Yoshinoya America may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.
Business transfers:
In the event Yoshinoya America sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of Yoshinoya America are acquired, consumer information may be transferred as part of the acquisition.
Compliance with law/safety:
Yoshinoya America may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Website, the site itself, or the public.
Use of cookies and other tracking technologies
Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:
- › Compile data about site traffic to offer a better Website experience
- › Understand and save visitor preferences for future visits
Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.
Therefore, we do not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Web sites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.
External links:
Our website contain links to other sites. Yoshinoya America is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from our website.
Children under the age of 16
If you are under 16, do not use or provide any information on our Website. Our Website is not intended for children under 16 years of age. No one under age 16 is authorized to provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you believe we might have any information from or about a child under 16, please contact us at the email address below.
How we protect the information that we collect
Yoshinoya America protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.
Your Rights
If you are a California resident, you have the following rights:
- Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;
- Right to Access. The right to request, up to 2 times in a 12-month period, that we provide you access to or disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
- Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
- Right to Opt-Out. The right to opt-out of the sale of your personal information to third parties;
- The right to designate an authorized agent to submit one of the above requests on your behalf; and
- The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.
You can submit any of the above 4 types of consumer requests by either of the 2 options below:
- Submit an online request on our website at www.yoshinoyaamerica.com/requestform.
- Call our toll-free privacy line at 1-800-756-8017.
How we will verify that it is really you submitting the request:
When you submit a Right to Know, Right to Access, or Right to Delete consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, we may need you to provide your name, address, email, phone number, last 4 digits of your SSN and your date of birth.
Responding to your Right to Know, Right to Access, and Right to Delete requests
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
How to authorize an agent to act on your behalf
You can authorize someone else as an Authorized Agent who can submit a consumer request on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized Power of Attorney or (b) provide other written authorization that we can then verify. When we receive a consumer request submitted on your behalf by an Authorized Agent, that person will be asked to provide written proof that they have your permission to act on your behalf, and we will also contact you and ask you for information to verify your own identity directly with us and not through your Authorized Agent.
Notice of financial incentive
The Bowler Club and Yoshinoya Rewards offers financial incentives to Bowler Club and Yoshinoya Rewards members.
For the Bowler Club, you will need to complete an application form and agree to the Privacy Policy to take advantage of the Bowler Club. You may enroll online by clicking here. You may withdraw from the Bowler Club at any time by emailing marketing@yoshinoyaamerica.com. Bowler Club members receive news, offers, and a gift on their birthday. In addition, from time to time, we may offer additional promotions and discounts to Bowler Club members.
For Yoshinoya Rewards, you will need to download our app or sign-up online and agree to the Yoshinoya America Terms of Use and this Privacy Policy to take advantage of Yoshinoya Rewards. You may download our app on the Apple App Store or Google Play. Links to the app at both stores are available online by clicking here You can also sign-up online here. You may withdraw from Yoshinoya Rewards at any time by e-mailing marketing@yoshinoyaamerica.com.
When you sign up for the Bowler Club or Yoshinoya Rewards, you allow us to collect and retain personal information about you. This personal information may include the categories of personal information listed in our Privacy Policy, including personal identifiers and commercial transactional history for Yoshinoya Rewards members as a thank you for our guests’ patronage.
Yoshinoya Rewards members earn 5 points for every $1 spent (each point = $0.20) and a gift on their birthday.
- 200 points = free drink or dessert (~$0.11 value per point redeemed).
- 300 points = free appetizer (~$0.14 value per point redeemed).
- 400 points = free regular bowl (~$0.16 value per point redeemed).
- 500 points = free large bowl (~$0.16 value per point redeemed).
Consumers with disabilities
This policy is in a form that is accessible to consumers with disabilities.
Consent to Terms and Conditions
By using this Website, you consent to all Terms and Conditions express in this Privacy Policy. You also consent to our Terms of Use, which may be viewed HERE
Changes
Changes
Questions About the Policy
If you have any questions about this privacy policy, go to www.yoshinoyaamerica.com/requestform, email customerservice@yoshinoyaamerica.com or call 1-800-756-8017.